Frequently asked questions

Find answers to your most pressing questions about peptides, weight loss solutions, and ordering from GENERETA. We aim to provide clarity and support for all your inquiries.

Your questions answered

At GENERETA, we understand you might have questions about our products and services. We've compiled a list of common inquiries to help you find the information you need quickly and easily. From product usage to delivery specifics, we've got you covered.

How long will it take to get my order?
We offer next-day delivery within the UK for orders placed before our daily cut-off time. You will receive tracking information once your order has been dispatched so you can monitor its progress.

It has been over 48 hours and I have not received my order.

If your order has not arrived within 48 hours of dispatch, please contact our customer support team immediately at info@genereta.co.uk. Please have your order number ready so we can assist you promptly.

My order is wrong. What should I do?
In the rare event that your order is incorrect, please get in touch with us within 24 hours of receipt. Provide your order number and details of the discrepancy, and we will work to rectify the situation as quickly as possible.

My order is damaged. What should I do?
If your order arrives damaged, please take photographs of the damaged packaging and products, then contact our customer support team at [[email]] or [[phonenumber]] within 24 hours. We will arrange for a replacement or refund.

Are your products sourced from trusted UK suppliers?
Yes, all GENERETA products are sourced from trusted and verified suppliers within the UK, ensuring high quality and compliance with all relevant regulations.

What are the benefits of peptides for weight loss?
Peptides can support weight loss by influencing metabolism, hormone regulation, and appetite control. For more detailed information, please visit our About Peptides and Weight Loss Solutions pages.

How can I place an order?
You can easily place an order through our online shop. Simply browse our All Products page, add items to your cart, and proceed to checkout.

Need more assistance?

If you couldn't find the answer to your question here, don't hesitate to reach out to our dedicated customer support team. We're here to help you every step of the way.